HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 48 hours of receiving a message or email if not sooner.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Once an order is placed, our warehouse staff can pack and ship out your order within 48 hours, so it’s not always possible to process address change requests. If you notice an error, please email us promptly with your name and order number so we can try to make a correction(s) to your package before it departs. There’s no guarantee we can make it, especially once it leaves our warehouse, but we’ll do everything we can!
PROCESSING & SHIPPING TIMES
Our warehouse processes and ships out all orders Mondays-Fridays (excluding major holidays). After placing your order, your package should be shipped out within 1~3 business days after your order is placed, and you will receive an email with the tracking number soon after. E-packet is our primary carrier for U.S and Worldwide customers, Depending on where you live and what shipping speed selected at checkout, packages are delivered within 15-25 days from the date of shipment.
WILL MY ORDER COME IN ONE PACKAGE?
Depending on the size of your order you may receive separate packages that may possibly arrive 1~3 business days apart.
DO YOU SHIP INTERNATIONALLY?
We now ship internationally for free.
I RECEIVED A DAMAGED ITEM, WHAT DO I DO?
We apologize that your shipment didn’t arrive in perfect condition! Please contact us with your name and order number for further assistance.
CAN I TRACK MY ORDERS?
When we dispatch your order from our warehouse we will send you tracking information for your order via email.
If you have any concerns, please contact us.
ANY OTHER QUESTIONS?
Click the Contact Us Page and fill out the form and expect an email back in 24-48 hours or email us